Help Center

Frequently Asked Questions (FAQs)


There is something missing from my order!

Can I change my delivery address although my order has been dispatched?

My parcel is marked as delivered, but I haven't received it.

Can you deliver to PO Box's?

International Delivery (Outside Pakistan)


I want to cancel my order.

I want to change my address.

I have received a faulty item.

You have sent me the wrong item.

My order status is 'canceled' but I didn't cancel it.

I've placed an order but haven't received a confirmation email.

My order status is fulfilled, does that mean it should have been delivered?


I need to return something.

Have you received my return yet?

Payments, Promotions & Gift Cards

How can I pay for my order?

This item was on sale previously, can I get it at the sale price?

Gift Cards

An item I own is now a lower price, can you refund me the difference?


I'm having trouble with your website.

I can't log into my account.

I have forgotten my password.