Help Center

A packing list / invoice is included in every parcel sent from our distribution center, please check the packing list to confirm there are no items missing from the list.

If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased be out of stock.

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information: 

·         Order Number

·         Missing Item(s) 

Our support team will look into the matter and will resolve the issue for you as quickly as possible. 

All missing item claims must be made within 7 days of the delivery date of your order. 

We will unfortunately not be able to make any amendments to your address whilst the package is in transit. Please check your address before placing the order, just to ensure you have entered the correct details.

If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbors for anyone who may have accepted the parcel on your behalf.

If you had your ZEGAR order delivered to a workplace, please check with all employees who may have accepted the parcel.

If you're still unable to locate your order, get in touch with the customer support team and where possible, we'll open an investigation with the courier and do our best to help out.

Note: All lost parcel claims must be made within 14 days of the delivery date.

We can deliver to PO Box's in the majority of cities, but only if a standard delivery service is selected. Parcels sent with an express courier service must be delivered to a residential address, or place of work.

If you're delivering to a place of work, please ensure the company name is on the delivery address.

We have multiple options for international delivery, depending on where you're situated in the world. Please get in touch with our support team for further details.

Our goal is to provide the fastest possible service by processing orders right after you’ve placed it. This time frame makes it difficult for us to change [or cancel] your order. You can cancel your purchase within 30 minutes of placing your order in the 'your account' area. Simply email us with ‘cancel’ in the subject and our support team will do their very best to support your request.

We're pretty quick at getting your order out the door, so once your order has been placed, our customer support team is unable to make any changes to your billing/delivery address.

In the unlikely event you have received a defective item, please contact us immediately with the following information:  

·         Order number

·         Which item is damaged

·         A brief description

·         Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action an in-store credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If you have received a wrong item, please contact us immediately with the following information:

·         Order number

·         The name of the item you did not receive

·         The name of the item you received in its place

·         A photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item. 

Fraudulent 

If you've received an email regarding the order being 'suspected fraudulent', this simply means your payment method has failed some security checks, we can assure you it's nothing personal.

In the event you receive this, please ensure that your billing information matches the card you are using to pay for the order and try placing the order again.

Items Unavailable 

Your order may be cancelled due to the items you've purchased being unavailable. From time to time, we may oversell on a certain product, it's less than ideal we know but is sometimes unavoidable! In the event that this happens, we'll be in touch with a hopefully suitable solution to keep you satisfied with your experience with us.

You've placed an order, but you haven't received your order confirmation email. Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account.

Send an email or message through to our customer support team and they'll be able to locate your order. They'll simply need the full name and delivery address used to place the order.

Status 'fulfilled' simply means your order has been packed by our warehouse team and it's currently on the way to you. 

You will receive a shipping confirmation shortly after detailing your tracking information. 

If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it.

We want to offer a hassle-free returns experience, so you have up to 7 days to initiate your return from the moment your order is delivered. For more details, head over to our Returns Policy

Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We'll notify you by email once the return has been processed. If you do have any concerns, click here and get in touch with our customer care team, they'll no doubt be able to answer any queries you may have.

You can pay for your order by using any of the following payment types:

If a sale is on, we will clearly state when the sale is due to end. After the sale ends, the item may go back to its original price, in which case, we will not be able to honor the price it was displayed as during the sale.

As much as we love a good sale, unfortunately, they have to come to an end.

If you purchase a gift card through the website, a unique code will be emailed through to the email address you entered when checking out.

We do not currently offer a physical gift card.

Gift cards cannot be used to purchase additional gift cards, any orders found in breach of this will be cancelled immediately. Additional orders purchased using these gift cards will also be cancelled. 

If you've received and gift card and it isn't working, contact us immediately.

As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. 

If you continue to experience issues, please get in touch with our support team and provide the following: 

- Detailed description of the issue you're having

- Screenshots of any error messages you might be experiencing

Please make sure your email address and password are correct. If you're still having trouble, please try using the 'forgot your password' link underneath the text box where you enter your password. If the problem persists, please get in touch with our support team.

If you've forgotten your password, click 'Forgot your password?' on the login page. You'll be asked to enter your email address, to then be sent an email with instructions on how to successfully reset your password.