ALL ORDERS WILL BE SENT VIA TCS. THERE MAY BE DELAYS IN DELIVERY DUE TO RESTRICTED COURIER OPERATIONS. STAY SAFE!

Help Center

Frequently Asked Questions (FAQs)

Delivery

There is something missing from my order!

Can I change my delivery address although my order has been dispatched?

My parcel is marked as delivered, but I haven't received it.

Can you deliver to PO Box's?

International Delivery (Outside Pakistan)

Orders

I want to cancel my order.

I want to change my address.

I have received a faulty item.

You have sent me the wrong item.

My order status is 'canceled' but I didn't cancel it.

I've placed an order but haven't received a confirmation email.

My order status is fulfilled, does that mean it should have been delivered?

Returns

I need to return something.

Have you received my return yet?

Payments, Promotions & Gift Cards

How can I pay for my order?

This item was on sale previously, can I get it at the sale price?

Gift Cards

An item I own is now a lower price, can you refund me the difference?

Technical

I'm having trouble with your website.

I can't log into my account.

I have forgotten my password.